You can listen to this audiobook in formats: Musepack, MP3, WAV, FLAC, WMA, MPEG4 (compression TZ, TAR.7Z, RAR, ZIP)
Total pages original book: 315
Includes a PDF summary of 25 pages
Duration of the summary (audio): 18M37S (5 MB)
Description or summary of the audiobook: The 10th-anniversary edition of the New York Times business bestseller-now updated with 'Answers to Ten Questions People Ask' We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: - Decipher the underlying structure of every difficult conversation - Start a conversation without defensiveness - Listen for the meaning of what is not said - Stay balanced in the face of attacks and accusations- Move from emotion to productive problem solving
Other categories, genre or collection: Management & Management Techniques, Social, Group Or Collective Psychology, Communication Studies, Advice On Careers & Achieving Success, Sociology: Family & Relationships
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